Direct email: Frillandthread@outlook.com

Our turnaround times can change and are always displayed on the website homepage.
Please note our working days are Monday–Friday

We kindly ask that you only contact us if your order has exceeded the stated turnaround time.

Due to the personalised nature of our products, we do not accept returns. While we offer standard sizing, providing your measurements at checkout in the notes box will help us ensure the perfect fit for you.

Every item is handmade to order, please refer to the turnaround time at the top of our page - subject to change throughout seasons and busier times.

As a handmade UK business, we love that you all support our designs across the world. To make this possible, we now ship internationally - but please note that depending on your country, customs charges may apply.